Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405

For the location of an inpatient or their phone number, dial (304) 263-0811, press "0" for the operator or toll free 1-800-817-3807 and press "0" for the operator.

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

• Within Martinsburg area: (304) 263-0811, press 1 
• Outside of the Martinsburg calling area:
  Toll-free 1-800-817-3807, then press 6,

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our Patient Representatives. Their contact information is available on our customer service page.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at (3-4) 263-0811 Ext. 3007, or toll free 1-800-817-3807, then press 6.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Public Affairs Officer, (304) 263-0811, Ext. 4013.

Webmaster

To report problems with this website, please contact the Webmaster.