Contact the Martinsburg VA Medical Center
Contacting a Patient
If you come to visit a patient you may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
For the location of an inpatient or their phone number, dial 304-263-0811, press "0" for the operator or toll free 1-800-817-3807 and press "0" for the operator.
Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
- Within Martinsburg area: 304-263-0811.
- Outside of the Martinsburg calling area:
Toll-free 1-800-817-3807.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our Patient Representatives. Their contact information is available on our customer service page.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Sutton Ulman at 304-263-0811, ext. 4714, or visit Room 121 on C-Pod in the Domiciliary, building 502.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 304-263-0811, ext. 3007 or toll free 1-800-817-3807, then press 6.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
News Media
Members of the news media should contact our Public Affairs Officer, 304-263-0811, ext. 4013.
Webmaster
To report problems with this website, please contact the Webmaster.
