Patient Information
Before you Visit
Determine your Eligibility
Before receiving services with VAMC Martinsburg, you should first determine your eligibility. Use our eligiblity page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period.
During Your Stay or Care
Advance Directives
There may come a time when you are unable to decide or tell us what you want. Tell us in writing about the kind of care you want, if you cannot speak for yourself.
Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle and ways to self-manage your health. Free education resources are available.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After Your Visit
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing patient forms.
Caregiver Program
VA offers services provide you with the right support. Whether you and the Veteran you care for need help at home or just need someone to listen, we're here to help.
