The Martinsburg VA Medical Center serves veterans from 22 counties area in West Virginia, Pennsylvania, Maryland and Virginia. In addition to our main medical center in Martinsburg, we offer a number of services to our patients in seven community-based outpatient clinics.
For your convenience and safety, we have special waiting areas throughout the facility. Please do not gather in the hallways or at the nurses' stations. You may also want to review our Visiting Hours and Policies.
We have volunteers who work in the Intensive Care waiting areas at specific times. Please check in, and give the volunteer the patient's name. If you leave the waiting area at any time, please let the volunteer know, in case we need to contact you.
The Martinsburg VA Medical center also has a Police Service. Our officers provide 24-hour patrols of the facility and parking lots. For general police assistance, please dial 4101. In case of an emergency, dial 4911. Report all suspicious or criminal activity, vehicle accidents, and personal property losses to the VA Police while on the facility grounds as soon as possible.
Because the Martinsburg VA Medical Center is federal property, all persons and bags are subject to search. In addition, weapons, alcohol, and illegal drugs are not permitted. Read more about the Martinsburg VA Police Department.
Lost and Found is located in room GC100 in the basement of building 500. You may also contact them at ext. 3090.
Chaplain Service provides spiritual/pastoral care support and counseling to the entire patient population who receive services at our medical facility. This population includes: inpatients; outpatients; rehabilitation and respite care patients; residents of our extended care facilities; and community participants in ongoing therapeutic programs. Chaplain Service provides education to patients and family on issues/concerns related to: end of life discussion; grief/bereavement needs; spiritual aspects of recovery from addictions; and ethical decision-making in patient treatment plans. You may contact Chaplain Service at 304-263-0811, ext. 3300.
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. ‘Family’ is defined as a group of two or more persons united by blood, or adoptive, marital, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on others' rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.