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Martinsburg VA Medical Center

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Veteran Feedback

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We recieve great feedback from our Veterans at the Martinsburg VA Medical Center and our seven Community Based Outpatient Clinics (CBOC). Below is some of that Veteran and family feedback.

What you're saying:

I have the utmost confidence in the Cumberland VA Clinic. I have found everyone I've come in contact with to be friendly, informative and conscientious. I have never had to wait for an excessive period nor have I ever felt unimportant.

-Veteran, Cumberland, MD CBOC

I have found that the medical staff at the VA Medical Center, Martinsburg, WV to be the very best. They are responsive and truly care about the well being of the veteran. As it relates to this veteran, they literally saved my life by being proactive in discovering my cancer. I rarely use the word trust but in this case, I must say that I do. Thanks for your service.

-Veteran, Martinsburg VAMC

Dr. Habte was very professional and helpful, and provided explanation of next steps to take as a new patient for future care/treatment. I felt like she was actually concerned about care and not hussling to complete appointment - significant difference from other provider visits I have had. Very excited to go to Martinsburg!

-Veteran, Women's Clinic, Martinsburg VAMC

I am thrilled to be in the VA Medical system. The Martinsburg Medical center consistently exceeds all of my expectations on all of the services I have had the opportunity use. The actual care received and the attitude of every care giver I have used has been outstanding. The efficiency of the prescription services, Secure Messaging, and appointment system is more than I ever expected.

-Veteran, Martinsburg VAMC

As a woman veteran, I am very pleased with the expansion and improvement of services and treatment for women over the last 15 years that I have received medical treatment at the Martinsburg VA.

-Veteran, Martinsburg VAMC

I have been treated by the Martinsburg VA Medical Center for years, and have found the service provided by ALL departments to be outstanding. I consider the Martinsburg Center to be the very best in the entire VA system. I have never received better service in ANY civilian or active duty facility.

-Veteran, Martinsburg VAMC

My nurse Elieen, has been the best provider I have seen. She is prime example of what the VA should be about. She puts on a smile regardless of what’s going on in her life! Thank you

-Veteran, Fort Detrick, MD CBOC

The Women's Health Center Staff was outstanding. Missy went above and beyond; she called the lab when they didn't send the pregnancy test results, for over an hour. The lab delay pushed my appointment, but the staff remained positive and helpful. Kudos to everyone who helped me in the Womens Clinic!

-Veteran, Women's Health Clinic

This is my introductory experience with the VA Health System as a retired AF veteran and it has been top-notch so far. All staff I have dealt with, both at Stephen City and the VA Hospital in Martinsburg, have been friendly, professional, and focused on providing me the best health care possible. And the MyHealtheVet web site is a great tool.

-Veteran, Stephens City, VA CBOC

I always have a good visit at the Harrisonburg Clinic. The staff is friendly and they take concerns with you when you go in for an appointment. Sandra, Lisa, Crystal and Cheryl really put up with me, in a good way. I've never had any complaints about anyone there. I salute them all.

-Veteran, Harrisonburg, VA CBOC

My experience was with the Cumberland VA clinic. I have never been to the Martinsburg Center. I am very satisfied with the experiences with the Cumberland site- they have always been on time and great to work with although my needs are limited to an annual physical exam- thankfully!

-Veteran, Cumberland, MD CBOC

This is by far the greatest clinic I’ve ever been to in my life. The appointments are easy to schedule and they always work around my timeframe. Everyone is also very kind and courteous and I feel like I’ve known them my whole life even though I haven’t.

-Veteran, Hagerstown, MD CBOC

This is my first time as a patient in the VA system. I was pleased with the entire process. I have a "care team", good luck getting that on the outside; I didn't even know what that was. I appreciate the labs in the same building. Quality people all around. VA, you get a bad wrap in the media. Well, not from me, I will spread the word about my quality impression with our healthcare system.

-Veteran, Martinsburg VAMC

My local CBOC has been hugely attentive to my needs. They are easy to contact and always respond quickly. I don't know what us old vets would do without them.

-Veteran, Franklin, WV CBOC

The facility in Petersburg...are top notch...they are friendly and caring...the nurse are outstanding...and know what they are doing...they are excellent.

-Veteran, Petersburg, WV CBOC

The Martinsburg VAMC is almost like going to visit friends. In fact, after all this time, it's exactly just like that. I have total trust in the care they give us. In all the time I've been coming here, I have had only one unpleasant experience. Not bad for over 20 years! I had a chance to move to another place that would be financial easier for me. They even have a VA. I refuse to leave Martinsburg!

-Veteran, Martinsburg VAMC

Everyone really seems to care a great deal about us vets. I switched from civilian care to VA care about a year ago and have found VA care superior. They take time to explain things to you and don't rush you. Very patient and caring.

-Veteran, Martinsburg VAMC

I salute my doctors and the staff at the MVAMC for their sincere care, professionalism, and expertise. …

-Veteran, Martinsburg VAMC

Great job at the Fort Detrick VA clinic. Other VA clinic's should be educated on the clinic's process.

-Veteran, Fort Detrick, MD CBOC

I trust Martinsburg VA Medical Center for my health care needs.

-Veteran, Martinsburg VAMC

Stephens City Clinic is above and beyond at all times. The staff is super friendly and respectful and waiting times are always within a 15 minute span. The staff at this clinic does its job and does it well, a 5 star facility. My health care provider Dr. Bernard cares about my health and has been exceptional in her concerns about my well being.

-Veteran, Stephens City, VA CBOC

In my roughly 3 years of being involved with the Martinsburg VA I have always been totally satisfied with the service I’ve received. Whether its Martinsburg, Hagerstown, or Ft Detrick I am amazed how the doctors and staff handle the monumental task of taking care of our Vets. Kudos!

-Veteran, Martinsburg VAMC

I was treated with respect and the doctor listened to my concerns. We decided together what was my best way to treat me.

-Veteran, Martinsburg VAMC

I can't express my gratitude and pride to have been in your care. I was feeling low you always found a way to make me smile and feel better. I would especially like to thank Ms. Cecelia for her great laugh, Jewel and Graham for their sense of humor, and Sonya and Jane for all their obvious compassion.

- Veteran, Martinsburg VAMC Acute Care

The nutritionist and pharmacist are very courteous and interested in my health. They have really helped in getting my diabetes to a better level than what it was.

- Veteran, Stephens City, VA CBOC

The entire lab office, from reception to technicians, was professional. I couldn’t ask for better service!

- Veteran, Martinsburg VAMC

Nurses Kim and Clarrisa are extremely important, helpful and lots of professional pride. Also all doctors subbing for each other until VA hires more doctors is a miracle of itself.

-Veteran, Cumberland, MD CBOC

The mental health providers at this clinic are so helpful! I’m finally getting the help I have needed for years.

- Veteran, Fort Detrick, MD CBOC

Staff and my primary care team were very friendly, caring, and provided excellent service. Thank you so much.

-Veteran, Hagerstown, MD CBOC