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Situation Update

As of Thursday, July 2, 2020 3:11 PM EDT

Martinsburg VAMC Updates:

The Martinsburg VA Medical Center and all Community Based Outpatient Clinics require face coverings for everyone entering the campus including employees, Veterans, volunteers, vendors, contractors and tenants.

• Veterans will be called prior to their scheduled appointments to be reminded of the face covering requirement. Veterans presenting to the Emergency Department, Urgent Care or Influenza-like illness FORTs will be given face coverings if they do not already have one.
• Employees will be expected to wear face coverings when entering the campus.

Veterans that may have any questions about this policy or face coverings may contact the Veterans Experience Office at 304-263-0811, ext. 3068. Face coverings can include homemade cloth masks, bandanas, scarfs, etc. Read more from the CDC here: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html Thank you for your understanding as we work together to limit the spread of COVID-19.

Curbside Anticoagulation
The curbside anticoagulation clinic will be offering point of care International Normalizing Ratio (INR) testing through the valet lane at the front of the facility. The clinic is available Monday through Friday, 8:30 a.m. to 12:30 p.m. by appointment only. Patients can call ext. 4794 or 2822 for questions regarding the clinic.

Drive-thru Pharmacy
The drive-thru pharmacy will be available Monday through Friday, 8 a.m. to 4:30 p.m. Veterans will be able to pick up their prescriptions from the convenience of their car.

We are still encouraging Veterans to use mail-order prescriptions when possible. Please allow 7 to 10 days for prescription delivery. Veterans can refill their prescriptions via the phone and My HealtheVet. Veterans coming to the medical center to pick up their needed prescriptions will need to bring their ID.

Influenza-Like Illness Station and Urgent Care Clinic Hours

The Influenza-Like Illness (ILI) Clinic and Urgent Care Clinic are open Monday through Friday from 7 a.m. to 7:30 p.m. and Saturday and Sunday from 7 a.m. to 5:30 p.m. Patients that present after the normal operating hours will be directed to the Emergency Department.

Influenza-Like Illness Station
The ILI clinic will be used to evaluate and triage potential COVID-19 patients and determine needs for testing.

Walk-in Urgent Care
This is a walk-in clinic to treat Veterans with urgent needs who are not experiencing influenza-like symptoms. Veterans will be triaged by a nurse and seen by a provider. Veterans who are displaying influenza-like symptoms will be triaged at the Influenza-Like Illness station.

Click map to zoom in

Postponement of Routine Clinic Visits:

In response to the current COVID-19 public health crisis we have made the decision to postpone all non-emergent clinic visits until further notice. Veterans requiring urgent care will still be seen face-to-face by a provider. Our Emergency Department remains open 24/7 for emergent care.

Visits by Veterans without appointments or valid medical needs are suspended until the transmission of COVID-19 is a reduced threat to our Veterans and employees. We are committed to working with family members and friends to support certain exceptions, while minimizing risk.

We are proactively contacting patients to offer options to convert clinic appointments to virtual ones.
Please do not walk into any of our clinics without an appointment. If you feel you have been exposed to COVID-19 or have flu-like symptoms, please contact your primary care team by phone or Secure Message using My HealtheVet.

Valet Parking has been temporarily suspended. Self-parking will still be available for all Veterans and visitors; shuttle service will be provided to and from the patient parking lot.

Visitor Restrictions and Screening Procedures:

The front gate is conducting 100% ID checks Monday through Friday. Visitors are not allowed at the Martinsburg VAMC except in end-of-life cases.

Veterans and Visitors will be directed to a drive-thru screening station and will be asked simple questions about symptoms and exposure to anyone with COVID-19.

We understand that this could be an inconvenience for many. We appreciate your cooperation and assistance and we hope to make this process as seamless as possible.

To get answers to questions you have about coronavirus and how VA is responding, visit our Coronavirus FAQs page or read VA's public health response.

If you have symptoms of fever, cough and shortness of breath, call the VA medical center before going to a clinic, urgent care center or emergency room. Calling first helps us protect you, medical staff and other patients.

For the latest information about coronavirus, visit the Centers for Disease Control (CDC).