Patient Information - Martinsburg VA Medical Center
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Martinsburg VA Medical Center

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Patient Information

Before you Visit

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Determine your Eligibility
Before receiving services at the Martinsburg VA Medical Center, you need to determine your eligibility. Use the eligiblity page to apply for health care benefits.

Schedule an Appointment
Eligible Veterans should contact the medical center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.

During Your Stay or Care

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Advance Directives
There may come a time when you are unable to decide or tell us what you want. Tell us in writing about the kind of care you want, if you cannot speak for yourself.

Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle and ways to self-manage your health. Free education resources are available.

Customer Service
A number of programs have been established at this medical center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After Your Visit

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Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.

Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing patient forms.

Caregiver Program
The Department of Veterans Affairs offers Care Giver Support. Whether you or the Veteran you care for need help at home or just need someone to listen, we can help.