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Martinsburg VA Medical Center

 

AudioCARE

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AudioCARE™

AudioCARE™ is a phone service that gives you more control of your VA health care. In addition to over-the-phone prescription refills, AudioCARE now enables you to renew pharmacy prescriptions and  check the status of all upcoming medical appointments.

AudioCARE™ Features

Appointment Reminders

Never forget another appointment again with over-the-phone appointment reminders.

Appointment Inquiry

This new enhancement will allow you to hear your upcoming medical appointments over the phone.

Renew Pharmacy Prescriptions

In addition to refilling prescriptions, Veterans will now have the option to renew their pharmacy prescriptions over the phone.

How to use the AudioCARE™ features

The AudioCARE™ features are quick and easy to use. Follow the steps below to access the AudioCARE™  features.

Step 1: Dial 304-263-0811 or 800-817-3807.

Step 2: Press 1 for pharmacy services. Press 2 to inquire about an upcoming appointment.

Step 3: Follow the prompts.

Appointment Reminders

You will be called two days prior to your scheduled appointments. The appointment reminder will state the date and time of your appointment and give you the option to confirm, cancel or reschedule your appointment.
If you are not at home and have an answering machine, the reminder message will play twice.
If you do not want to receive appointment reminders, speak to your primary care clerk.

Prescription Refills and Renewals

It is recommended that you place prescription refill orders 3-4 weeks in advance.
If you have already requested a refill using AudioCARE™, do not mail in a separate request.
You will be given the option to renew a prescription once your refill has expired.*

*Does not include controlled substances. You must speak with your primary care provider.