Visitor Information - Martinsburg VA Medical Center
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Martinsburg VA Medical Center

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Visitor Information


The Martinsburg VA Medical Center (VAMC) serves Veterans from 22 counties in West Virginia, Pennsylvania, Maryland and Virginia. In addition to the medical center, we offer a number of services to our Veteran patients at seven Community Based Outpatient Clinics.


The Martinsburg VA Medical Center offers free valet parking. Visit our parking web page for details.

Waiting Areas

For your convenience and safety, we have special waiting areas throughout the medical center. Please do not gather in the hallways or at the nurses' stations. You may also want to review our Visiting Hours and Policies.

Volunteers work in intensive care and surgery waiting areas at specific times for your convenience. Please check in, and give the volunteer the patient's name. If you leave the waiting area at any time, please let the volunteer know, in case we need to contact you.


The Martinsburg VA Medical Center also has a police service. Our police service provides 24-hour patrols of the medical center and parking lots. For general police assistance, please dial ext. 4101. In case of an emergency, dial 4911. Veteran patients, visitors and staff are requested to report all suspicious or criminal activity, vehicle accidents, and personal property losses to the Martinsburg VAMC police while on the facility grounds as soon as possible.

The Martinsburg VA Medical Center is federal property, therefore all persons and bags are subject to search. In addition, weapons, alcohol, and illegal drugs are not permitted. Our police service helps to keep or Veterans, visitors and employees safe.

Lost and Found

All items determined to be lost or misplaced are consolidated at our lost and found located in Building 203C. Lost and found hours are Monday through Friday, from 8 a.m. to 4 p.m., excluding federal holdays. You may also contact lost and found at ext. 304-263-0811, ext. 3090.

Chapel and Chaplain Service

Chaplain service provides spiritual/pastoral care support and counseling to the entire Veteran patient population receiving services at our medical facility. This population includes: inpatients; outpatients; rehabilitation and respite care patients; residents of our extended care facilities; and community participants in ongoing therapeutic programs. Chaplain service provides education to patients and family on issues and concerns related to: end of life discussion; grief/bereavement needs; spiritual aspects of recovery from addictions; and ethical decision-making in patient treatment plans. Two chapels are located at the medical center. Please contact chaplain services for information about chapel hours and services. Chaplain Service can be reached at 304-263-0811, ext. 3300.

VA General Visitation Policy

The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on others rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.